Privacy Policy

At Satcom Global we care about your privacy and want to let you know how we manage the information we receive about you on the internet and from other sources.

Who is responsible for this site and information it collects?

Satcom Global Ltd, a company registered in England and located at Tanners Bank, North Shields, Tyne and Wear, NE30 1JH, United Kingdom.

Information collection and use

In general, you can visit this website without telling us who you are or revealing any personal information about yourself. Our web servers collect IP addresses of visitors only. This information is collected to measure the number of visits, average time spent on the site, pages viewed, etc. and is used by Satcom Global to measure the use of our site and to improve the content of our site. You cannot be identified from this information only and it is only for the sole purpose to assist us in providing an effective service on this website.

The occasions where you do provide us with personal information however, include:

• Submitting an enquiry via a web form or email link

When you provide us with your information in this way, we will only collect and use that personal information (e.g. name, address, telephone number and email) in order to:

• Respond to enquiries submitted by you
• Process orders or applications submitted by you
• Create and improve our products or services

Aside from the website, we also collect information in other ways such as:

• When you visit other websites owned by Satcom Global
• When you provide us with a business card at a meeting or event
• When you contact us by email with an enquiry or to give feedback
• From other third party or publicly available sources

From time to time we would like to use the personal information supplied to us for:

• Market research and tracking of sales data
• Informing you about our products and services

When contacting you with marketing messages regarding product and service information or news, we strive to send you information that is relevant to your interests, based on your interactions with us.

If at any time, you wish us to stop using your personal information or you wish to update your preferences on the types of communications you would like to receive from us, please let us know by sending an e-mail to marketing@satcomglobal.com  We will cease the use of your information for such purposes as soon as it is reasonably possible to do so.

All marketing messages sent via our e-shot tool also contain a link to ‘unsubscribe’ should you wish to ‘opt out’ of receiving the emails.

Your rights attached to your personal data

Under applicable data protection laws, notably the EU General Data Protection Regulation, you have the following rights regarding your personal data:

• You can object to the processing of your data
• You have the right to know which personal data we store and process and can request this information
• You can request rectification of incorrect data
• You can request deletion of such data

To exercise these rights, please contact marketing@satcomglobal.com  

Should we require to keep your data in order to continue servicing your contract however, we will contact you to discuss this further.

The use of cookies

We use cookies on our website to enhance your browsing experience.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login details, language, font size and other display preferences), as well as saving information about your computer (such as IP address, geographic area and browser type).

How does Satcom Global use cookies?

We use cookies on all our websites and applications. Any browser loading these sites will receive cookies from us.

What cookies does Satcom Global use?

Performance, analytics and research: Satcom Global uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses cookies to analyse how users behave on the site. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Changing your cookie settings

You can control and/or delete cookies as you wish – for details, see http://www.allaboutcookies.org/   You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Data retention

All data related information shall not be held for longer than necessary with regard to the purpose of the data processing, observing the legal periods of limitation.

Security of your personal data

We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as new technology becomes available.

Use of your personal information submitted to other sites

We cannot be responsible for the privacy policies and practices of other sites even if:

• You accessed the third-party site using links from our site; or
• You linked to our site from a third-party site.

We recommend that you check the privacy policy of each site you visit and contact the owner or operator of such web site if you have any concerns or questions.

Changes and updates

From time to time we may make changes to this privacy policy. If we make any substantial changes to this privacy policy and the way in which we use your personal data we will post these changes on this page. Please check our privacy policy on a regular basis. This version of the privacy policy was updated on 26.07.21.

Any questions? Please just ask

If you have any questions or concerns relating to the information provided in this privacy policy. Please email marketing@satcomglobal.com